Stadium Edge Support

How to Contact Us

To help us resolve your issue quickly, please include the following in your email:

1. The email address on your Stadium Edge account (if you have one).
2. A short description of the problem and what you expected to happen.
3. Your device model and iOS version (Settings > General > About).
4. The Stadium Edge app version (shown in the app or on its App Store page).
5. Screenshots, if they help show the issue.

For billing questions, do not send full card numbers or passwords. We never need them.

Subscription & Billing Help

iOS subscriptions are billed through Apple. When you subscribe in the Stadium Edge iPhone or iPad app, payment is charged to your Apple ID account, and Apple handles billing, renewals, and refunds. Stadium Edge does not receive or store your payment card details.

Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current billing period. Your account is charged for renewal within 24 hours before the period ends.

Manage or cancel an Apple subscription

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then tap Subscriptions.
3. Select Stadium Edge.
4. Tap Cancel Subscription (or choose a different plan) and confirm.

You can also open the App Store app, tap your profile picture, then tap Subscriptions. After cancelling, you keep access until the end of the period you already paid for. Deleting the app does not cancel your subscription.

Refunds

Because Apple processes payment, refund requests for App Store purchases are handled by Apple. Visit reportaproblem.apple.com or contact Apple Support. If you're unsure, email us and we'll point you in the right direction.

Billing questions

If you were charged unexpectedly, can't find your subscription, or can't tell which plan you're on, email support@stadiumedge.app and we'll help you work it out.

Restore Purchases

If you reinstalled the app, got a new device, or your subscription isn't showing as active, you can restore it at no charge:

1. Make sure you're signed in to the same Apple ID you used to subscribe (Settings > your name).
2. Open Stadium Edge and go to the subscription or account screen.
3. Tap Restore Purchases.
4. Wait a few seconds. Your access should update automatically.

If restoring doesn't work, confirm the subscription is active under Settings > your name > Subscriptions, then email us with your device details and we'll help.

Basic Troubleshooting

• Check your connection. Stadium Edge needs an internet connection for live odds, stats, and AI insights. Try switching between Wi-Fi and cellular.
• Force-close and reopen the app. Swipe up from the bottom of the screen (or double-press Home), swipe Stadium Edge away, then reopen it.
• Update the app. Open the App Store, tap your profile picture, and install any available Stadium Edge update.
• Update iOS. Go to Settings > General > Software Update.
• Restart your device. A normal restart clears many temporary issues.
• Data looks out of date? Pull down to refresh. Odds and game data can change quickly or be briefly delayed by data providers.
• Still stuck? Delete and reinstall the app, then use Restore Purchases. Your subscription is tied to your Apple ID, not the app installation.

If none of this works, email support@stadiumedge.app with details about what you're seeing.

About Stadium Edge

Stadium Edge provides sports analytics and hypothetical analysis for informational and entertainment purposes. It is not a sportsbook and does not accept or place wagers.